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Massachusetts Child Abuse Emergency Line

The Massachusetts Child Abuse Emergency Line is a statewide, after-hours emergency response system designed to ensure the safety and protection of children across the Commonwealth.  Judge Baker Children’s Center Judge Baker operates the Child abuse Emergency Line for the Massachusetts Department of Children and Families (DCF), partnering with DCF On-Call Supervisors and Emergency Response Workers after-hours.

The Emergency Line operates 365 days/year, taking calls from 5:00 pm – 9:00 am, weekends, and holidays when DCF Area Offices are closed.

To report a possible child-at-risk situation in the state of Massachusetts call 800-792-5200.

Click here to download the Massachusetts Child Abuse Emergency Line brochure 

Click here to download the Massachusetts Child Abuse Emergency Line EN ESPAÑOL 

In order to maximize responsiveness, the Emergency Line is organized into three distinct teams. When you call the Emergency Line, our Operators are always available to help direct your call by pressing 0, or you can direct your call to the appropriate Team as follows:

The Child Abuse and Neglect Team

Screens reports of suspected child abuse or neglect taken from mandated reporters and other callers. (Press 1)

The Missing or Absent Child Team 

Takes calls from foster families, DCF-contracted residential facilities, and other who need to report that a child in DCF custody is missing or absent.  Emergency Line staff coordinate with law enforcement and other to return children to their placements when found. (Press 2)

The Support Team

Provides after-hour support to DCF staff in securing after-hour placements and coordinating Alerts from DCF pertaining to situations that crossover from daytime to after-hours. (Limited to DCF staff) 

The Massachusetts Child Abuse Emergency Line is a team-oriented environment where cultural humility, diversity and equity are fundamentally important values both in how we work with our callers and how we work with each other. At the Emergency Line, we treat all callers with respect and without judgment.

Emergency Line Staff

Marcy Ravech, MSW, Director of the Massachusetts Child Abuse Emergency Line

mravech@jbcc.harvard.edu